Bad service

Bad service cutting off before time Every month webafrica cuts me off 2 or 4 days before the time I paid last month on the 21st then they cut me off on the 16th that is 4days before the time this is going on for months now iv tried to contact there customer service Several times however they cant give me an answer all they can say is that they have been getting in a lot of complaints like this and the problem is with Vuma I did not take out the service with Vuma so why the blame this is really not right my wife and my self work from home we cant just afford to take a day off coz our internet is down because we are getting cut off before the time.

And 1 more problem iv been paying 399 for as long as I can remember 2months ago I had to start paying R450 I was not notified that there is a price increase of any kind and when I contacted the customer service I was told no I need to pay R399 however there systems doesn't allow me to do that when paying a boxer store or pick and pay . I was then told I will be credited that never happened and I still get cut off 4days before the 21th of the month I can understand getting cut off 24hours before the time but 4 whole days what if I dont have the money to pay for it 4days before the time webafrica you customer service sucks the way you deal will Peoples accounts is really bab