Bad Service

they have Robots working for them. Supervisors and Management are not available... chatting doesn't work for everyone... how can such a big company say that they Do Not make calls or receives calls.. it's okay for you to cut my service if my debit order fails. you send me a notification to say that it failed I update the banking details and 10 days later you tell me i'm suspended and i need to wait 24hrs for a debit order batch to be put in place. now from the 5th of May to the 12 May is a few days for you to debit but you don't, you suspend and tell me i need to go onto my portal and pay there you cant help me i need to wait 24hrs... My business must be down for 24hrs and it's okay for me to loose money for 2 days? You had enough days to debit my account but you didnt. I wish to cancel coz i cant deal with Robots, and you telling me that i cant cancel when my acc is suspended what the heck is that about? is that in your T&C if so please point it out. Mind you I pay my account on time monthly. but your "Robot" senior staff member in your billing department said I cant cancel. In the business world chatting has Never sealed a deal you need to talk to people and i can t be part of a service provider that doesn't know communication skills.