Bad service

So in November and December 2022 I made payments for both months to pay for my WiFi but it never connected.... I logged a ticket with Webafrica and contacted vuma but no one helped.... I even went to the vuma reach offices in Vosloorus but that didn’t help.... it was just a joke to them and their service was the worst.... I kept trying to reach Webafrica and asked for a refund and cancel my service with them.... I never received my refund till today and today when I contacted Webafrica they told me that my refund was never logged but I did log it and the agent asked for my banking details but dololo.... they even say they never received any payments from me and I had to provide the proof of payments.... it’s super easy when you have to pay but the minute you face problems Webafrica and vuma are impossible to get ahold of and they just never assist ....