RB
Rudolph B
1 reviews | Active since Apr 2015
11 Apr 2015, 10:22
Bad service
No internet, no service. After numerous calls try to get through to the support centre to help with dead internet. This is going on now for over 2 months. Paying for no service. Buying new routers and splitter boxes no internet at all. To cancel my account i phoned a week to get through to a person that can help but then she told me Monday they will look in to the matter. <br> I am putting a stop order in and will take the matter to consumer protection act. <br> I want my service cancelled immediately. Can have a provider with a bad support centre and no service but i need to pay still. <br>
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Replies (1)
Webafrica's replyOfficial
22 Apr 2015, 11:04Hello RudolphBurger,
It's not fair for anyone to pay for a service they're not receiving and for that - we would like to apologise for the frustration you endured.
As per feedback provided by our guys, there was an authentication problem which led to you not being able to connect to the internet. Our guys logged this issue with Telkom, but the problem persisted and took longer than the normal turn-around-time.
It's sad to hear you're leaving us and especially on a bad note. We wish you all the best with your new ISP.
Regards
Mkhululi
Online Team
It's not fair for anyone to pay for a service they're not receiving and for that - we would like to apologise for the frustration you endured.
As per feedback provided by our guys, there was an authentication problem which led to you not being able to connect to the internet. Our guys logged this issue with Telkom, but the problem persisted and took longer than the normal turn-around-time.
It's sad to hear you're leaving us and especially on a bad note. We wish you all the best with your new ISP.
Regards
Mkhululi
Online Team
Webafrica's reply22 Apr 2015, 11:04
Official
Hello RudolphBurger,
It's not fair for anyone to pay for a service they're not receiving and for that - we would like to apologise for the frustration you endured.
As per feedback provided by our guys, there was an authentication problem which led to you not being able to connect to the internet. Our guys logged this issue with Telkom, but the problem persisted and took longer than the normal turn-around-time.
It's sad to hear you're leaving us and especially on a bad note. We wish you all the best with your new ISP.
Regards
Mkhululi
Online Team
It's not fair for anyone to pay for a service they're not receiving and for that - we would like to apologise for the frustration you endured.
As per feedback provided by our guys, there was an authentication problem which led to you not being able to connect to the internet. Our guys logged this issue with Telkom, but the problem persisted and took longer than the normal turn-around-time.
It's sad to hear you're leaving us and especially on a bad note. We wish you all the best with your new ISP.
Regards
Mkhululi
Online Team