Bad Service

On the 7th August 2024 at 12:42 I called webafrica requesting if they fo have a lower option, the gentleman who assisted me advised me that every year premiums drop and mone can be adjusted yo R520. I instructed him to adjust it to R520 my instructions were honored and i was told that the dibit will be as per agreement. On the 3 and 4 after noticong that the debit never went through i called the services provider i interacted with three service agents whom i was told different stories and conversation were ended i thought they will call me back till date i haven't received I tried chat with different services agents i was taken from pillar to post i never got joy. The last service agent by the name of Nthutukho M was very rude and disrespectful. The debit order went through on the13 September instead of the 1st September. Tjis bad experience had affected my budget and my plans very badly. On the 16 September i instructed the bank to reverse one of the debit i wasn't sure ofand mistakingly it was webafrica. If tbe debit was processed according to athe agreement date this mess could have been avoided. If the service provider faifs to debit as per agreement date thatis the first of every month i wil have no choice but to request cancelation All i need from you is loyalty and integrity.