Bad service

I have been trying to change the Fibre from previous home owner to my name Now as we bought the house. Today via the WhatsApp line number I have been chatting to Cindy Leigh then Was transferred to wandile from him to Melissa then to nosipho and now I am awaiting agent number 5.your customer service sucks and I hope people never ever choose you as service provider. How can can 4 agents not beable to help you how are they training staff? What do if no one can assist me? I am you don't even deserve a star wish there was a half of a star