JR
James R

1 reviews | Active since Apr 2014

04 Jan 2021, 10:00

BAD SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

STAY AWAY!!!!!! HAD TO CHANGE MY SUPPLIER DUE TO THE FACT THAT I MOVED. WHY I DECIDED TO USE WEBAFRICA I DO NOT KNOW.....SHOULD HAVE LOOKED AT WEB RATINGS FIRST. I HAVE BEEN BATTELING SINCE 17 DECEMBER 2020 TO GET MY INTERNET/FIBRE ACTIVATED AND WORKING BETWEEN WEBAFRICA AND METRO FIBRE. MY CONCERN IS THAT YOU CANNOT REACH WEBAFRICA ON THE PHONE AND THE SO-CALLED WHATSUP SERVICE IS A DISGRACE TO SAY THE LEAST. WHEN YOU WANT TO CANCEL THEY INFORM YOU THAT YOU MUST PAY R999 FOR THE ROUTER AND R1750 INSTALLATION FEE BEFORE THEY WILL RELEASE YOR LINE! EVEN BILLED ME FOR JANUARY ALREADY ALTHOUGH THE PACKAGE I TOOK IS INSTALLATION FREE AND FIRST MONTH FIBRE FREE. THIS IS THEFT & *****. hOW DO ONE GET HOLD OF THESE PEOPLE???????????

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JR
James R's update05 Jan 2021, 15:04
Reviewer Update
I HAVE TO APOLOGISE TO WEB AFRICA........AFTER MY COMPLAINT WEB AFRICA & METRO FIBRE WENT THE EXTRA MILE AND BEYOND TO RECTIFY MY FIBRE & INTERNET WITHIN 24 HOURS. THANK YOU TO ALL INVOLVED AND PLEASE ACCEPT MY SINCERE APOLOGY!!!!!