Bad service

I needed a fibre or wifi at home for my kids and i paid R399 and i waited for them 2weeks to instal and i never received a call until yeserday i watsup aaking when are the coming and now they told me story that they canceled my deal becoz they cant come to Khayelitsha im in cape town and they send me a msg saying i will be refunded my money wihin 15days so need your help becoz i want my money now i can't wait for 7days and details Sibongile Sharon Xengxe. My id is ***. My add is f553 sakhinzi crescent khayelitsha cape town 7784.my cell is *** Thank you the name of the fibre is vuma