Bad service

Cannot get hold of someone to help with issue. When you phone two options 1 for sales then get cut off everytime. Option 2 when you have any queries then not important enough only a robot that cannot resolve the issue. Customers means nothing. Before moving house we wanted to cancel, the decided to move service to new house. Was moved R2800 later but no internet. When acually spoke to someone it showed cancelled on their side, trying to acivate self but it shows active account. Bug they still deduct R600 for the month. So Webafrica why did we pay R2800 for the relocation of the modem if its cancelled and why again R600? And when trying to get hold of someone, its a wasye of time. So if you customers means nothing to you give my money back or phone me then and assist with the problem. Linda Luus