Bad Service

It has been 4 weeks since we requested Webafrica to move our service from out old address to our new address. We are still waiting.

Supersonic must release our line but till today as not done this.

Vumatel had send Supersonic a request to release the line and that is where they have left it.

We have been speaking to Simone from Vumatell via e mail to sort out our query with no joy.

On Friday 23 October 2020.

I phoned Simone to follow up on my query.

I was informed she was on Lunch and would phone me back. I am still waiting for her call.

I am a paying client but not once did they contact me to give me updates. I had to contact them each and every time. If I did not contact them to find out what the delay was I would not have been informed that they decided as there was an existing service they canceled my request.

You don't do that you phone your client and you inform them of the problem. But they did not they just left it.

I need my internet sorted out as I work from home.

I am in the middle of this as they say it's not Webafrica's responsibility to stop the old Service, it's Vumatel and Vumatel say its Supersonic.

Can soneone just take responsibility and get the old service cancelled and get my service running.

Let see if I get any joy this week.

I will keep jou updated.