NM
Nonkululeko M
1 reviews | Active since Mar 2026
10 Apr 2026, 08:55
Bad service
If you want stress every month with over promising and under-delivering company sign up with webafrica.. every monthis its the sane issue they disconnected my line after i was promised everything will be sorted i am back to the same issue again with them .dont use webafrica
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
10 Apr 2026, 10:38Hello Nonkululeko,
We understand how frustrating it must be to deal with repeated service interruptions after being assured that everything would be resolved. Having your connection drop again can be incredibly disruptive, especially when you rely on it daily.
We’re happy to inform you that your service has now been reconnected. Please restart your router and test your connectivity.
If you’re still experiencing any issues, please send us a direct message on Hello Peter with a brief description of the problem, and the team will be happy to assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with repeated service interruptions after being assured that everything would be resolved. Having your connection drop again can be incredibly disruptive, especially when you rely on it daily.
We’re happy to inform you that your service has now been reconnected. Please restart your router and test your connectivity.
If you’re still experiencing any issues, please send us a direct message on Hello Peter with a brief description of the problem, and the team will be happy to assist further.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 10:38
Official
Hello Nonkululeko,
We understand how frustrating it must be to deal with repeated service interruptions after being assured that everything would be resolved. Having your connection drop again can be incredibly disruptive, especially when you rely on it daily.
We’re happy to inform you that your service has now been reconnected. Please restart your router and test your connectivity.
If you’re still experiencing any issues, please send us a direct message on Hello Peter with a brief description of the problem, and the team will be happy to assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with repeated service interruptions after being assured that everything would be resolved. Having your connection drop again can be incredibly disruptive, especially when you rely on it daily.
We’re happy to inform you that your service has now been reconnected. Please restart your router and test your connectivity.
If you’re still experiencing any issues, please send us a direct message on Hello Peter with a brief description of the problem, and the team will be happy to assist further.
Warm regards,
Webafrica Crew
NM
Nonkululeko M's updateReviewer Update
10 Apr 2026, 12:02My connection is not restored .. i still cant connect to the internet. Its too frustrating cause i depend on it to work .. its 4 hrs lost of no connection.
NM
Nonkululeko M's update10 Apr 2026, 12:02
Reviewer Update
My connection is not restored .. i still cant connect to the internet. Its too frustrating cause i depend on it to work .. its 4 hrs lost of no connection.
NM
Nonkululeko M's updateReviewer Update
10 Apr 2026, 13:18Am i going to get feedback on why is my line disconnected?
NM
Nonkululeko M's update10 Apr 2026, 13:18
Reviewer Update
Am i going to get feedback on why is my line disconnected?
Webafrica's replyOfficial
10 Apr 2026, 15:30 Hello Nonkululeko,
We understand how frustrating this is, especially as you rely on your connection for work and have already been without service for several hours. This is not the experience we aim to provide.
We’ve checked your account and can confirm that our Technical Support Team has reviewed the line and identified that the LOS (Loss of Signal) light is currently down, which indicates a line fault. A fault has since been logged with Vumatel under ticket reference WA*** for further investigation.
Our Fault Follow-ups Team is actively monitoring this case and will provide updates via SMS as soon as there is progress or feedback from the network provider.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter.
Warm regards,
Webafrica Crew
We understand how frustrating this is, especially as you rely on your connection for work and have already been without service for several hours. This is not the experience we aim to provide.
We’ve checked your account and can confirm that our Technical Support Team has reviewed the line and identified that the LOS (Loss of Signal) light is currently down, which indicates a line fault. A fault has since been logged with Vumatel under ticket reference WA*** for further investigation.
Our Fault Follow-ups Team is actively monitoring this case and will provide updates via SMS as soon as there is progress or feedback from the network provider.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 15:30
Official
Hello Nonkululeko,
We understand how frustrating this is, especially as you rely on your connection for work and have already been without service for several hours. This is not the experience we aim to provide.
We’ve checked your account and can confirm that our Technical Support Team has reviewed the line and identified that the LOS (Loss of Signal) light is currently down, which indicates a line fault. A fault has since been logged with Vumatel under ticket reference WA*** for further investigation.
Our Fault Follow-ups Team is actively monitoring this case and will provide updates via SMS as soon as there is progress or feedback from the network provider.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter.
Warm regards,
Webafrica Crew
We understand how frustrating this is, especially as you rely on your connection for work and have already been without service for several hours. This is not the experience we aim to provide.
We’ve checked your account and can confirm that our Technical Support Team has reviewed the line and identified that the LOS (Loss of Signal) light is currently down, which indicates a line fault. A fault has since been logged with Vumatel under ticket reference WA*** for further investigation.
Our Fault Follow-ups Team is actively monitoring this case and will provide updates via SMS as soon as there is progress or feedback from the network provider.
If you need any further assistance in the meantime, please feel free to send us a direct message on Hello Peter.
Warm regards,
Webafrica Crew
NM
Nonkululeko M's updateReviewer Update
11 Apr 2026, 09:35It's been 3 days without connection, how is it ohk for a paying client that i dont have service and none of you and Vuma seem to care that its impacting my job . I must pay extra while paying you with no compensation or whats so ever no sense of emergency.. i cant be told of 72 hours while i didn't have connection from Thursday.. its an inconvenience. I am disgusted by the service i am getting.. i need connection for work , here i am being put at jeopardy.
NM
Nonkululeko M's update11 Apr 2026, 09:35
Reviewer Update
It's been 3 days without connection, how is it ohk for a paying client that i dont have service and none of you and Vuma seem to care that its impacting my job . I must pay extra while paying you with no compensation or whats so ever no sense of emergency.. i cant be told of 72 hours while i didn't have connection from Thursday.. its an inconvenience. I am disgusted by the service i am getting.. i need connection for work , here i am being put at jeopardy.
Webafrica's replyOfficial
13 Apr 2026, 13:27Hi Nonkululeko, thank you for reaching out, we understand how serious this is, especially with your work being affected and having been without a connection for several days.Our faults team is actively working on this to get your service restored as soon as possible. We recognise the impact the downtime is having on you and that the current turnaround time has added to your frustration.A follow-up is in place, and you will receive feedback as soon as there is progress on the restoration.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 13:27
Official
Hi Nonkululeko, thank you for reaching out, we understand how serious this is, especially with your work being affected and having been without a connection for several days.Our faults team is actively working on this to get your service restored as soon as possible. We recognise the impact the downtime is having on you and that the current turnaround time has added to your frustration.A follow-up is in place, and you will receive feedback as soon as there is progress on the restoration.Warm regards,
Webafrica Crew
Webafrica Crew