Bad service

I Mr PT Khuboni was offered services by Webafrica in January this year after the Fibre installation at my complex. They told me I was going to pay R399. 00 per month on month to month contract they also offered free installation, they never told me about the delivery fee for the router.

February they delivered the router, and the activation was done on the 25/02/2022 with the agreement that it will be for free/trial for the weekend and I also informed the gentleman that I wasn't happy with the money they billed me of R645. 46 before using their services he then promised that one of their billing department will contact me. He then also promised to contact me on the 28th to check if I experienced any issues with connection, but he never called.

Then I personally tried to call them after seeing the statement that I owe R1254. 46 on the 03/03/2022 but I couldn't get hold of them I sent emails and whatts app messages still no response. Today I tried calling them again I managed to speak to Thoko, Lilian and Lazola also they couldn't not assist me. I even sent email to their complaints department but still no response.

I am very disappointed with Webafrica service and their unprofessionalism they only care for money they don't have respect and good customer service.