K
Kelly
1 reviews | Active since Aug 2026
31 Aug 2026, 06:43
Bad service
To say I am disappointed is the least. First when I ordered i mentioned that where I stay there are already people who uses Vuma wifi & I mentioned the number of houses. They said it's okay. I paid, they called & scheduled an appointment, the installation team never showed up. Second day, the team came at their own time & looked at pole then said they can't install my wifi it's full,they left. Their online team says to me it's impossible to install wifi, then canceled my order. I have to wait 15 days to get my refund now I am stuck.
Funny enough someone in the yard got their wifi installed yesterday imagine!
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Webafrica's replyOfficial
31 Aug 2026, 12:22Hi Kelly,
We understand how disappointing and frustrating it must be for your sign-up journey to have ended this way. After placing your order, making payment, and arranging an installation, being advised that the service could not be installed is understandably not the outcome you were expecting. This is certainly not the smooth onboarding experience we strive to provide.We recognise that the outcome following the site assessment was disappointing. We`ve confirmed hat your refund request has been submitted to Vumatel and is currently being processed. The standard refund timeframe is 10 to 15 business days, and the team handling the refund remains committed to ensuring the process is completed as smoothly as possible.Your feedback regarding the installation experience, communication, and overall onboarding journey will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing and frustrating it must be for your sign-up journey to have ended this way. After placing your order, making payment, and arranging an installation, being advised that the service could not be installed is understandably not the outcome you were expecting. This is certainly not the smooth onboarding experience we strive to provide.We recognise that the outcome following the site assessment was disappointing. We`ve confirmed hat your refund request has been submitted to Vumatel and is currently being processed. The standard refund timeframe is 10 to 15 business days, and the team handling the refund remains committed to ensuring the process is completed as smoothly as possible.Your feedback regarding the installation experience, communication, and overall onboarding journey will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 12:22
Official
Hi Kelly,
We understand how disappointing and frustrating it must be for your sign-up journey to have ended this way. After placing your order, making payment, and arranging an installation, being advised that the service could not be installed is understandably not the outcome you were expecting. This is certainly not the smooth onboarding experience we strive to provide.We recognise that the outcome following the site assessment was disappointing. We`ve confirmed hat your refund request has been submitted to Vumatel and is currently being processed. The standard refund timeframe is 10 to 15 business days, and the team handling the refund remains committed to ensuring the process is completed as smoothly as possible.Your feedback regarding the installation experience, communication, and overall onboarding journey will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing and frustrating it must be for your sign-up journey to have ended this way. After placing your order, making payment, and arranging an installation, being advised that the service could not be installed is understandably not the outcome you were expecting. This is certainly not the smooth onboarding experience we strive to provide.We recognise that the outcome following the site assessment was disappointing. We`ve confirmed hat your refund request has been submitted to Vumatel and is currently being processed. The standard refund timeframe is 10 to 15 business days, and the team handling the refund remains committed to ensuring the process is completed as smoothly as possible.Your feedback regarding the installation experience, communication, and overall onboarding journey will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist.
Warm regards,
Webafrica Crew