SB
Sonet B
1 reviews | Active since Jan 2021
04 Mar 2026, 10:59
Bad service
Shocking service received. Live chat does not get answered. Rica'd my account and did payment on Friday 27th. Still receiving at least 2 msg a day requesting to do the Rica. My order is on hold. I cannot cancel or anything. If this is how new orders are being handled.
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Webafrica's replyOfficial
04 Mar 2026, 12:30Hello Sonet. We completely understand how frustrating it can feel to wait after completing your RICA and placing your order, and we appreciate you bringing this to our attention. We’re happy to confirm that your RICA was successfully completed, and this update is reflected in your delivery ticket. Your order, placed on 27th February, is still within the expected turnaround time (TAT), and delivery will follow as soon as possible. Our team is actively monitoring your order to ensure it progresses smoothly, and you’ll receive updates as soon as there’s further information. Thank you for your patience while we finalise your activation. We’re here to support you and ensure your LTE connection is up and running as soon as possible. R^
Webafrica's reply04 Mar 2026, 12:30
Official
Hello Sonet. We completely understand how frustrating it can feel to wait after completing your RICA and placing your order, and we appreciate you bringing this to our attention. We’re happy to confirm that your RICA was successfully completed, and this update is reflected in your delivery ticket. Your order, placed on 27th February, is still within the expected turnaround time (TAT), and delivery will follow as soon as possible. Our team is actively monitoring your order to ensure it progresses smoothly, and you’ll receive updates as soon as there’s further information. Thank you for your patience while we finalise your activation. We’re here to support you and ensure your LTE connection is up and running as soon as possible. R^