RS
Ryan S
1 reviews | Active since Aug 2026
30 Aug 2026, 15:07
Bad service.
I requested a line upgrade on 22 August. It's the 30th today and no one is willing to assist. Does it really take that long? It shouldn't! Its just a line speed upgrade. Overall, poor service! You would think that good businesses are customer driven! Support is very unresponsive! Unfortunately, you made me come to this platform.
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Replies (1)
Webafrica's replyOfficial
31 Aug 2026, 11:55Hi Ryan,
We understand how frustrating it must be to be waiting for a line upgrade and then not receive the updates or assistance you were expecting. Being kept informed throughout the process is important, and this is not the standard of service we aim to provide. We`ve requested that the team handling your upgrade order review the matter and follow up with you directly regarding the status of the upgrade. They have also been asked to provide you with feedback so that you have clarity on the progress and any outstanding requirements.Your feedback will be shared with our Service Quality Team for review and improvement.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for a line upgrade and then not receive the updates or assistance you were expecting. Being kept informed throughout the process is important, and this is not the standard of service we aim to provide. We`ve requested that the team handling your upgrade order review the matter and follow up with you directly regarding the status of the upgrade. They have also been asked to provide you with feedback so that you have clarity on the progress and any outstanding requirements.Your feedback will be shared with our Service Quality Team for review and improvement.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 11:55
Official
Hi Ryan,
We understand how frustrating it must be to be waiting for a line upgrade and then not receive the updates or assistance you were expecting. Being kept informed throughout the process is important, and this is not the standard of service we aim to provide. We`ve requested that the team handling your upgrade order review the matter and follow up with you directly regarding the status of the upgrade. They have also been asked to provide you with feedback so that you have clarity on the progress and any outstanding requirements.Your feedback will be shared with our Service Quality Team for review and improvement.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for a line upgrade and then not receive the updates or assistance you were expecting. Being kept informed throughout the process is important, and this is not the standard of service we aim to provide. We`ve requested that the team handling your upgrade order review the matter and follow up with you directly regarding the status of the upgrade. They have also been asked to provide you with feedback so that you have clarity on the progress and any outstanding requirements.Your feedback will be shared with our Service Quality Team for review and improvement.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew