Bad service

My Dr bounced due to unforeseen circumstances. I then logged in and paid what was due. Our internet was already cut, it took from Thursday the 6th to Thursday the 13th to get it reconnected after hours of phone calls and on Webafrica WhatsApp chats. Woke up on Sunday to see Webafrica tried to DR my Acc with R2300 which declined. On checking I saw I was charged for Installation and delivery of router which never actually took place, they literally just switched me back on. I queried this with a Faiza on Sunday on chat who confirmed credit requests were sent through and I would only be charged for services received. Today I contacted them to make sure this was done so I don’t get cut off again only to be told the Dr order will run again and if unsuccessful I will be cut again even though it is their mistake. So for a week I spent hours and too much airtime between Webafrica and Vumatel to get connected again now I have to go through it all over again because they charged me for something I don’t owe!!!