Bad service.

Item: Webafrica
Rating: 1

Shocking service. Promised to have our router in 2-3 days. It has now almost been 2 weeks. The call centre does not respond, they do not answer, they do not reply to tickets. The router is stuck in a delivery van somewhere with no way of me contacting the driver to organise delivery. Seriously bad service.

Helpful (0)

Replies (3)

Webafrica's replyOfficial

10 Apr 2018, 15:10

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica's reply10 Apr 2018, 15:10

Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

's updateReviewer Update

12 Apr 2018, 10:24

I have emailed **********

's update12 Apr 2018, 10:24

Reviewer Update

I have emailed **********

's updateReviewer Update

16 Apr 2018, 09:24

THIS IS THE WORST SERVICE COMPANY I HAVE EVER ENCOUNTERED. Your services are insulting. You have told us that your website says the device hasn't been delivered yet, it was delivered almost two weeks ago. You say you are activating the interenet, I get called by someone for the serial number of the router, they give me a number to call. It';s a courier service that I phone and they can't help me. No one EVER picks up on the help line there's no way to get to anyone for help and another day goes by with no internet. What is the point. Worst service in history.

's update16 Apr 2018, 09:24

Reviewer Update