Bad service

Had a great experience signing up. 3 days later I spoke to Neo on Whatsapp and he ignored me after I followed up on a order I placed for a fibre installation. So after 3 days now 4 I phoned a friend working at Metrofibre who tells me they do not have access in that area but Frogfoot does. When asking Webafrica about it the person ask... Should I move you to another one... Now how is it my job to figure this out and it takes me 1 working day but takes them 5. So when would they have told me this and then how long after that do I have to wait to get fibre. My place is fibre ready. I have been waiting for 3 weeks for a service provider to come and install a line. But all of them communicate so badly and when asked tough questions like webafrica I get ignored.