Bad service

I have signed up with Webafrica from March this year for adsl. From the very first day I have had issues till now. They take over 30 mins to answer a call, no- one takes responsibility for anything, they are rude, they never phone back, when they do answer you are transferred from one department to another. It took them 6 months to tell me that telkom is not going to repair the line. I'm out of pocket for all this time and they are still debiting my account. When you do phone and request to speak to management they keep you holding on for an hour and then cut you off