Bad Service

I did a quote for Data packages, ADSL Line and router enquiry with web Africa in early July 2015. and through my engagement i was happy with the information I received. I then decide to sign up and take their deal. i advised the consultant that i will make cash payment for the router ( as it has to be paid separate). <br> 2 weeks in the process of sales , i called and cancel the router order as i had found it cheaper some where else. I then called a week later to cancel the entire order as i was going through financial difficulties. i spoke to the cosnsultant by the name of Ricardo who assured me that my request was cancelled. <br> To my surprice, i receive a notification from my bank on the 3rd of August 2015 notifying me that Web Africa debited an amount of R599 from my account. The amount that was debited was for a router, which i cancelled moons ago. <br> <br> i then called web africa on Tuesday (04/08/2015) and spoke to Tracy who couldn`t assist me when i asked if my request has been cancelled and i keep on receiving email from web africa asking me to make payment for the router. <br> <br> All i need is to have my request cancelled, i do not wanna do any business with web africa ever.