JK
Jacques K
1 reviews | Active since Mar 2011
07 Jul 2015, 09:07
Bad service
This is now the second time i have bad service when logging a line fault. The call center guys keep updating the call with the same response...\we have reset the port on the line"...<br> <br> There is no dialtone on the line. A call needs to be logged with Telkom. I don't even know why i have my service with Web Africa they are not living up to their promises."""
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Replies (1)
Webafrica's replyOfficial
13 Jul 2015, 12:20Hello jacques0kruger,
It saddens us to hear that you didn't receive a stellar customer service from us and we can understand why you are upset.
Our guys were in touch with you to keep you updated regarding this issue and it's been confirmed that Telkom has fixed your line fault. If you need further assistance, please give us a shout on *** or drop us an email at ***
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
It saddens us to hear that you didn't receive a stellar customer service from us and we can understand why you are upset.
Our guys were in touch with you to keep you updated regarding this issue and it's been confirmed that Telkom has fixed your line fault. If you need further assistance, please give us a shout on *** or drop us an email at ***
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply13 Jul 2015, 12:20
Official
Hello jacques0kruger,
It saddens us to hear that you didn't receive a stellar customer service from us and we can understand why you are upset.
Our guys were in touch with you to keep you updated regarding this issue and it's been confirmed that Telkom has fixed your line fault. If you need further assistance, please give us a shout on *** or drop us an email at ***
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
It saddens us to hear that you didn't receive a stellar customer service from us and we can understand why you are upset.
Our guys were in touch with you to keep you updated regarding this issue and it's been confirmed that Telkom has fixed your line fault. If you need further assistance, please give us a shout on *** or drop us an email at ***
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team