MM
Monyane M
1 reviews | Active since Jul 2021
03 Mar 2026, 15:54
Bad service
Worst experience ever. Cancelled my order without even informing me. They accepted payment then told me they aren’t live yet in my area and delayed with my refund. Consultants take hours to respond making me wait. I wasn’t happy at all with their service . Till now I’m waiting for my refund
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
03 Mar 2026, 16:41Hello Monyane. Thank you for sharing your experience. We hear how frustrating it can be to wait for a refund and experience delays in communication. Your feedback is important, and we’re committed to improving the experience for all our customers.We can confirm that your refund has been logged with our Finance team and should reflect in your bank account within 3–5 business days.We appreciate your patience and the opportunity to make this right. R^
Webafrica's reply03 Mar 2026, 16:41
Official
Hello Monyane. Thank you for sharing your experience. We hear how frustrating it can be to wait for a refund and experience delays in communication. Your feedback is important, and we’re committed to improving the experience for all our customers.We can confirm that your refund has been logged with our Finance team and should reflect in your bank account within 3–5 business days.We appreciate your patience and the opportunity to make this right. R^
MM
Monyane M's updateReviewer Update
03 Mar 2026, 16:51Yet say nothing about cancelling my order without even informing me and making me wait until I had to ask as to what’s the delay with me getting my service activated. I had to be the one contacting you guys while your agents would leave chats during conversations. When coming to payment you are quick to receive but returning it I have to wait. You guys have really bad service
MM
Monyane M's update03 Mar 2026, 16:51
Reviewer Update
Yet say nothing about cancelling my order without even informing me and making me wait until I had to ask as to what’s the delay with me getting my service activated. I had to be the one contacting you guys while your agents would leave chats during conversations. When coming to payment you are quick to receive but returning it I have to wait. You guys have really bad service
Webafrica's replyOfficial
03 Mar 2026, 16:52Hello Monyane. Thank you for sharing your experience. We hear how frustrating it can be to wait for a refund and experience delays in communication. Your feedback is important, and we’re committed to improving the experience for all our customers.We can confirm that your refund has been logged with our Finance team and should reflect in your bank account within 3–5 business days.We appreciate your patience and the opportunity to make this right. R^
Webafrica's reply03 Mar 2026, 16:52
Official
Hello Monyane. Thank you for sharing your experience. We hear how frustrating it can be to wait for a refund and experience delays in communication. Your feedback is important, and we’re committed to improving the experience for all our customers.We can confirm that your refund has been logged with our Finance team and should reflect in your bank account within 3–5 business days.We appreciate your patience and the opportunity to make this right. R^