Bad Service

<p>We were very excited to move to fibre and have been trying to switch over to Web Africa for weeks and weeks now. The first time they put us onto an incorrect account with the incorrect package, after being on the phone for a very long time we reported it and asked that it gets switched over and that our installation gets completed. We got billed but we never had an installation done as nobody ever showed up and we did not have internet? we were told they would send someone out again, nothing happened.</p> <p> </p> <p>We managed to get through again last week after trying 5 times and holding for a very long time and our request was escalated and now we are waiting for someone to phone us to make arrangement to do the installation. We were told we would receive a call to arrange a time that same day. I have emailed more than once to remind them and I cannot get through on the phone. They make me hold for 20mins at a time and then I get cut off. Please can we get some assistance, I hate using Hellopeter but it seems that nobody cares or wants to help. Its really hard in this day and age to be without internet. </p>