MT
Masala T
1 reviews | Active since May 2016
03 Sept 2026, 17:40
Bad service
The service i received from Web Africa ( Vuma) is very poor. I forgot to pay my account by one day, when i tried to make payment i was surprised to find out that my easypay reference has been removed from my app and given to another client. I contacted then via their chat platform as they do not have customer service contact number, still they fail to assist for the problem caused by them. On their website the account can be deactivated if it goes at least 60 days without payment but for me it was only one day.
I am so disappointed by this kind of service where even the team they have for chat platform they don't know what to do.
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 08:50Hi Masala,
We understand how frustrating it must be to experience difficulties getting connected and then feel unsupported when trying to obtain assistance. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that your service is currently being re-captured, as a new online order has been placed. The team handling the order is actively working on getting the service back online and remains committed to seeing the process through to completion.Your feedback regarding the support experience and communication will be shared with our Service Quality Team for review and improvement, as we remain dedicated to meeting our customers' expectations.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to experience difficulties getting connected and then feel unsupported when trying to obtain assistance. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that your service is currently being re-captured, as a new online order has been placed. The team handling the order is actively working on getting the service back online and remains committed to seeing the process through to completion.Your feedback regarding the support experience and communication will be shared with our Service Quality Team for review and improvement, as we remain dedicated to meeting our customers' expectations.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 08:50
Official
Hi Masala,
We understand how frustrating it must be to experience difficulties getting connected and then feel unsupported when trying to obtain assistance. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that your service is currently being re-captured, as a new online order has been placed. The team handling the order is actively working on getting the service back online and remains committed to seeing the process through to completion.Your feedback regarding the support experience and communication will be shared with our Service Quality Team for review and improvement, as we remain dedicated to meeting our customers' expectations.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to experience difficulties getting connected and then feel unsupported when trying to obtain assistance. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that your service is currently being re-captured, as a new online order has been placed. The team handling the order is actively working on getting the service back online and remains committed to seeing the process through to completion.Your feedback regarding the support experience and communication will be shared with our Service Quality Team for review and improvement, as we remain dedicated to meeting our customers' expectations.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew