Bad server/ network for Fibre

This is the worse network provider to ever choose from,im disgusted,im hardly a week on their network already no network and getting grief, communicating is bad,no one to reach on their website or what's app lines ,no one takes calls,last time I spoke to someone to complain,they told me they were sending me a technician and that they will send me a reference number for my complain.till now nothing .