BAD POOR SERVICE that even not have started

I app**** on the 26th for a Fibre line, up till now, nothing happened and NOBODY come back to me, after several calls and complains and asking what is the problem and money used on my cell holding on for 36 minutes cutting of and several transfers to other department just to be cut off again. Nothing!! not even an explanation or a call, I told them from the start I use Fibre for my work, thus I have to go to an internet cafe to do my work. BAD service Ref number ***