KT
Keagan T

1 reviews | Active since Apr 2018

09 Apr 2018, 21:46

Bad ping at night

Every night from around ~8pm.

I am receiving constantly high ping in certain game after ~8pm. It's not spikes, thing ping just jump to anywhere from ~500ms to ~700ms and stays there and only goes back down late. Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms myip 2 2 ms 2 ms 2 ms 196-212-20-1.cstatic.isadsl.co.za [196.212.20.1] 3 3 ms 3 ms 2 ms 196.35.115.161 4 611 ms 579 ms 681 ms mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.13] 5 146 ms 145 ms 145 ms core2b-dock-ten-0-4-3-0-11.ip.isnet.net [168.209.100.11]

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms myip 2 2 ms 2 ms 2 ms 196-212-20-1.cstatic.isadsl.co.za [196.212.20.1] 3 2 ms 3 ms 2 ms 196.35.115.161 4 589 ms 475 ms 406 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13] 5 162 ms 155 ms 154 ms core2b-dock-ten-0-3-0-0sub2.ip.isnet.net [168.209.246.3]

It is always at the hop to "mi-za-cpt-p8-te0-0-0-0.ip.isnet.net" where the problem seems to lie

0
Replies (2)
Webafrica
Webafrica's reply10 Apr 2018, 09:00
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

Webafrica
Webafrica's reply10 Apr 2018, 09:00
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica