TM
TERANCE M
1 reviews | Active since Aug 2019
14 Mar 2026, 09:39
Bad onboarding service
Its been 10 days since l app**** for internet. Only yesterday the installation was done but l still dont have internet. Webafrica is not contactable. There is no response on their communication platforms. The service is very bad especially for a new customer like me.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
16 Mar 2026, 08:44Hi Terance, thank you for reaching out and sharing your experience. We understand how frustrating it can be to wait for your service to be activated, especially as a new customer. Please note that internet activation can take up to 24 to 48 working hours after installation. Once the activation is complete, you will receive an SMS confirmation. If you haven’t received your internet connection after this period, please let us know and we’ll guide you on the next steps to get it resolved. Warm regards,
The Webafrica Team
The Webafrica Team
Webafrica's reply16 Mar 2026, 08:44
Official
Hi Terance, thank you for reaching out and sharing your experience. We understand how frustrating it can be to wait for your service to be activated, especially as a new customer. Please note that internet activation can take up to 24 to 48 working hours after installation. Once the activation is complete, you will receive an SMS confirmation. If you haven’t received your internet connection after this period, please let us know and we’ll guide you on the next steps to get it resolved. Warm regards,
The Webafrica Team
The Webafrica Team
TM
TERANCE M's updateReviewer Update
16 Mar 2026, 20:17Good day
I have received an sms for my activation and I have followed all the necessary instructions to be connected but I am still not connected. All the indications suggest that the installation still has a problem. It indicates that there is a loss of signal suggesting a broken or damaged cable. Its very unfoturnate that I have to come to this platform to have a quicker response as the other forms of commnunications either take long or are ignored.
I approched Web Africa with a request for them to provide me with internet as I moved to a new place on the 26th of February 2026 and today its the 16th of March and I still dont have internet. For a service that is provided by so many providers, I would have expected get a better service than this. I had high expectations, maybe too high.
I have received an sms for my activation and I have followed all the necessary instructions to be connected but I am still not connected. All the indications suggest that the installation still has a problem. It indicates that there is a loss of signal suggesting a broken or damaged cable. Its very unfoturnate that I have to come to this platform to have a quicker response as the other forms of commnunications either take long or are ignored.
I approched Web Africa with a request for them to provide me with internet as I moved to a new place on the 26th of February 2026 and today its the 16th of March and I still dont have internet. For a service that is provided by so many providers, I would have expected get a better service than this. I had high expectations, maybe too high.
TM
TERANCE M's update16 Mar 2026, 20:17
Reviewer Update
Good day
I have received an sms for my activation and I have followed all the necessary instructions to be connected but I am still not connected. All the indications suggest that the installation still has a problem. It indicates that there is a loss of signal suggesting a broken or damaged cable. Its very unfoturnate that I have to come to this platform to have a quicker response as the other forms of commnunications either take long or are ignored.
I approched Web Africa with a request for them to provide me with internet as I moved to a new place on the 26th of February 2026 and today its the 16th of March and I still dont have internet. For a service that is provided by so many providers, I would have expected get a better service than this. I had high expectations, maybe too high.
I have received an sms for my activation and I have followed all the necessary instructions to be connected but I am still not connected. All the indications suggest that the installation still has a problem. It indicates that there is a loss of signal suggesting a broken or damaged cable. Its very unfoturnate that I have to come to this platform to have a quicker response as the other forms of commnunications either take long or are ignored.
I approched Web Africa with a request for them to provide me with internet as I moved to a new place on the 26th of February 2026 and today its the 16th of March and I still dont have internet. For a service that is provided by so many providers, I would have expected get a better service than this. I had high expectations, maybe too high.
Webafrica's replyOfficial
17 Mar 2026, 10:40Hi Terance, we understand how frustrating it can be to move into a new home and still not have your internet set up, especially after following all the instructions provided. We recognise how inconvenient this delay has been and how it can impact your day-to-day activities, and we appreciate you taking the time to reach out and share your experience.
We see that our Onboarding Team will be reaching out to assist you with the setup, and we have followed up with them to ensure your case is prioritised so that your connection can be established as quickly as possible.
Warm regards, Webafrica Crew
We see that our Onboarding Team will be reaching out to assist you with the setup, and we have followed up with them to ensure your case is prioritised so that your connection can be established as quickly as possible.
Warm regards, Webafrica Crew
Webafrica's reply17 Mar 2026, 10:40
Official
Hi Terance, we understand how frustrating it can be to move into a new home and still not have your internet set up, especially after following all the instructions provided. We recognise how inconvenient this delay has been and how it can impact your day-to-day activities, and we appreciate you taking the time to reach out and share your experience.
We see that our Onboarding Team will be reaching out to assist you with the setup, and we have followed up with them to ensure your case is prioritised so that your connection can be established as quickly as possible.
Warm regards, Webafrica Crew
We see that our Onboarding Team will be reaching out to assist you with the setup, and we have followed up with them to ensure your case is prioritised so that your connection can be established as quickly as possible.
Warm regards, Webafrica Crew