NS
Ntshiza S
1 reviews | Active since Mar 2026
31 Mar 2026, 08:54
Bad on-boarding process and escalation process does not work for customers and there is no accountability.
I’m reaching out regarding a serious issue with my fiber service from WebAfrica (Order Z***). My line was installed on 18 March and the router delivered on 20 March, but to date I still haven’t received login credentials, meaning the service is unusable. Despite daily follow-ups, I’m only told it’s been escalated to Zoom with no resolution. I work from home and this delay is now impacting both my work and household. I’d really appreciate your urgent intervention to resolve this. ***
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Replies (2)
Webafrica's replyOfficial
31 Mar 2026, 09:26 Hello Ntshiza.
Thank you for sharing your feedback. We understand how important a fully operational fibre connection is, especially when working from home. We have reached out directly to the Zoom activation team, who manage all Zoom service activations. They will review your order and email you with an update and the next steps as soon as possible. We appreciate your patience and will continue to monitor this to ensure a swift resolution.
Warm regards,
Webafrica Crew
Thank you for sharing your feedback. We understand how important a fully operational fibre connection is, especially when working from home. We have reached out directly to the Zoom activation team, who manage all Zoom service activations. They will review your order and email you with an update and the next steps as soon as possible. We appreciate your patience and will continue to monitor this to ensure a swift resolution.
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 09:26
Official
Hello Ntshiza.
Thank you for sharing your feedback. We understand how important a fully operational fibre connection is, especially when working from home. We have reached out directly to the Zoom activation team, who manage all Zoom service activations. They will review your order and email you with an update and the next steps as soon as possible. We appreciate your patience and will continue to monitor this to ensure a swift resolution.
Warm regards,
Webafrica Crew
Thank you for sharing your feedback. We understand how important a fully operational fibre connection is, especially when working from home. We have reached out directly to the Zoom activation team, who manage all Zoom service activations. They will review your order and email you with an update and the next steps as soon as possible. We appreciate your patience and will continue to monitor this to ensure a swift resolution.
Warm regards,
Webafrica Crew
NS
Ntshiza S's updateReviewer Update
31 Mar 2026, 09:31I don't belive this, you're are not resolving the query you just giving me the same response on your WhatsApp and WebAfrica app. This has been going on since the 20th of March and Today is the 31st of March.
And you can't simple give me a process to allow me to escalate the matter to Zoom.
And you can't simple give me a process to allow me to escalate the matter to Zoom.
NS
Ntshiza S's update31 Mar 2026, 09:31
Reviewer Update
I don't belive this, you're are not resolving the query you just giving me the same response on your WhatsApp and WebAfrica app. This has been going on since the 20th of March and Today is the 31st of March.
And you can't simple give me a process to allow me to escalate the matter to Zoom.
And you can't simple give me a process to allow me to escalate the matter to Zoom.