Bad Lte service no feedback from service provider Webafrica

Hi I have Lte internet with Webafrica, it is very slow and I reported it to them and they gave the fault through to Telkom, and now it seems as though Webafrica thinks they did there part. No pogress on the faulty line at all since 4 Nov that it has been reported. Me as the customer must keep on phoning again and again to try to follow up on the progress of the fault. This is such a frustration!!! Webafrica never has never have to wait for my payment but I as the customer must WAIT for service. Wow what kind of service is that!! It seems like the West side of Pretoria is always last in the row for service but our money is good enough.