Bad Internet

You're forcing me to pay R500 for internet that simply does not work because your staff are too lazy to actually fix a problem. I have been asking for almost three weeks now that my internet issue be resolved. I was asked 3 times to send through trace routes and speed tests regarding this issue, but nothing was ever resolved, however you send me emails asking how the service is... Are you kidding me? I've been working in the telecommunications industry for over 6 years now, and the fact that your support team are able to determine that my slow internet is related to DSLAM congestion based on a trace route is beyond me. I sent through speed tests and trace routes from an Afrihost, Vox Telecom, Axxess, Crystal web account as well as the telkom guest account - which I might add was one the support teams brightest ideas yet. Guess who's internet DIDN'T perform at all. I've submitted my cancellation, make sure that I don't get a charge on my account for R499 at the end of this month.