Bad faith by WebAfrica

I have written a review prior to this about how as a new customer to WebAfrica I have paid the premium but have not had internet service (the reason I have a paid for the service). I have spent hundreds of rands over the the past couple of days to be able to work and earn a living. Now they tell me I need to go buy an Ethernet or Lan capable so they fix the problem. Nthabiseng (technician) says if I don’t do that I must pay a call out fee for Metro Fibre (their subcontractor) . Can someone please tell me how this works? Is this ethical? Can I be fleeced and re fleeced?