Bad experience with Webafrica

I had a very bad bad bad service with Webafrica not only they refuse to cancel my pre-paid line with them, they also dont want me to speak with management as when you call you are re-directed to whatsapp agents which they say they not allowed to transfer to management whats worse is that the call center agent Ntombomzi N as it appears on the chats decided to call and game me her piece of mind to a point I rep**** by asking her who is the client between me and her and she started making examples using stores like Woolworths which by far they are not in the same industry also they have way better service. She even denied me to speak with the supervisor nor get a reference number or give me a turn around time.

Below its how our call went Ntombomzi N: Hi Thabo this Is Ntombomzi N from webafrica I wanna expalain a few things Thabo(Me): Yes am here Ntombomzi N: ok am sorry Sir but you have to pay the amount so we can release you Thabo: How am I paying for service I don’t want and didn’t use Ntombomzi N: That is how it is you have to cancel a month in advance Thabo:Though no one said anything like that to me when I joined and I was only told its pre-paid you can cancel at anytime Ntombomzi N: no go read on our website Thabo: maybe on your website but when I took this deal I was never told that I was told at any time I can cancel *She now snaps and start giving me attitude Ntombomzi N: You know what Thabo you going to pay and the is nothing you will do I am done the is nothing I can tell you mina Thabo: You can’t be saying that, whose is it that I have been trying to reach out before I got suspended and with no luck no service was provided? I want to speak with whoever you report to.

Ntombomzi N: The is no one, when you at you have account with Woolworths you make sure its your duty to pay not their duty so also with us you must pay it is your responsibility to make sure you wait and find us, it’s your fault you did this now pay

Thabo: With the store you speaking of we have 6 month arrangement on settling with you its pay as you go so you can’t come here and tell me whatever you telling me now you upsetting me and this is not personal

Ntombomzi N: You know I think am done with you I am going to hang up now and you need to pay Thabo we cant do anything we done bye am hanging up

*Now I am angry Thabo: what? You cant be telling me that, that’s not your company who ever who hired you told you how to speak with client and am pretty sure that’s not the way, this will go so personal I will forget about my issue and report you and make sure I make tie for this, you don’t just jump off and tell me that you hanging up, I said I want to speak with your supervisor now as you cant help me

Ntombomzi N:

Thabo: I know you can hear me and I know am maybe on mute on your side but you did hear me even when you don’t respond, I will stick on this call until you make time

Ntombomzi N: No Sir Just that you don’t wanna hear me out

Thabo: Hear you out after you being rude to me now you want to calm down, you don’t ever speak with me like that

Ntombomzi N: Can I speak

Thabo: Yes I wanna speak with whoever you report to

Ntombomzi N: Am sorry I am not allowed to do that but they will call you back

Thabo: Can I have a turnaround time of when they will call

Ntombomzi N:Whats that we don’t have that here

Thabo: How so? Can I have reference number to my query at least

Ntombomzi N: I am sorry we also don’t have this we will call you when we call you….