Bad experience with Web Africa

Just cancelled service with Webafrica. Dont ever want to deal with them again. Everything is done on whatsapp live chat. Chat is initiated with a robot and if your query or concern does not fall within the options you are given, it is a nightmare to get going. Can never get to speak to a live person. Third time cancelling. First time was talked out of it and continued for another year. Price hike of R150 which we cannot afford so tried to cancel again. After hours and hours of frustrating messaging on whatsapp, someone phoned me and offered me a deal not to cancel. Went for it again but when it came to the debit order going through, was R200 more than the amount agreed - this amount being agreed in an email. Tried to contact the person I had dealt with via her personal email - came back "mail delivery service failed". Tried direct line, but automatically went to whatsapp live chat. Spent from 9 am to 1.30 pm on Monday trying to get service cancelled got stalled at every turn. Showed proof of email and eventually agreed to let management phone me back. This did not happen. Just spent another 3 hours trying to cancel and being offered deals to stay, but not this time. Just had enough of them.