Bad experience web africa

I've had a very bad experience with this pple I've been trying to pay my acc since the 1 & still they can help me I've ask for assistance to no avail they giving me no serlutions I ask for easy pay I even mentioned to pay from another acc yet no response I've chatted on their watsapp line as well even those pple can answer me & take forever to answer a simple question how to pay is it that hard