BAD EXPERIENCE AND EXTREMELY POOR SERVICE – 5 DAYS WITHOUT WORKING FIBRE AFTER INSTALLATION

I am extremely frustrated with the service I have received from Web Africa.

A technician installed my fibre, but the installation was not completed properly. The fibre line still needs to be moved so that the offices can actually receive WiFi. The technician informed me that he would return to move the fibre line, but it has now been 5 days and nothing has been done.

In the meantime, I am paying for a service that I cannot use because the offices still have no working WiFi.

To make matters worse, I have been trying to get assistance from Web Africa with no success. I have spent over 80 minutes on the phone just waiting to get through to an agent, and I have also tried contacting support via WhatsApp, where no one was able to assist me.

This level of service is extremely disappointing. After installation, the service should be functional or the issue should be resolved immediately. Instead, I am left without internet and without proper support.

I urgently need Web Africa to:

Send a technician to complete the fibre line relocation as promised.

Ensure that my connection is fully operational.

Address the fact that I have been paying for a service that I cannot use.

At this point, I feel completely ignored as a customer. I hope this review finally results in someone taking responsibility and resolving this issue urgently.