P
Priyanka
1 reviews | Active since Jul 2024
10 Sept 2026, 14:13
Bad
I hae made payment on Sunday and I have not been connected when u contacted them they said no payment was received and that they want proof of payment which i sent thereafter they advised me to wait 48 hours when i contacted them back then the agent canceled and reactivated our services I've complained there is still a red light and im still unable to connect an agent was supposed to contact me which was not done from morning i asked for a refund which was not responded to
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
10 Sept 2026, 14:41Hello Priyanka
We’re sorry to hear that you’ve been left without a working connection despite making payment and providing proof of payment. We also acknowledge your concerns around the continued red light, the missed callback and your refund request not receiving a response.Please send us your profile email address via private message so we can securely verify your details, review the payment and connection status, and ensure your outstanding concerns are addressed by the relevant team. 💗
Warm regards,
Webafrica Crew
We’re sorry to hear that you’ve been left without a working connection despite making payment and providing proof of payment. We also acknowledge your concerns around the continued red light, the missed callback and your refund request not receiving a response.Please send us your profile email address via private message so we can securely verify your details, review the payment and connection status, and ensure your outstanding concerns are addressed by the relevant team. 💗
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 14:41
Official
Hello Priyanka
We’re sorry to hear that you’ve been left without a working connection despite making payment and providing proof of payment. We also acknowledge your concerns around the continued red light, the missed callback and your refund request not receiving a response.Please send us your profile email address via private message so we can securely verify your details, review the payment and connection status, and ensure your outstanding concerns are addressed by the relevant team. 💗
Warm regards,
Webafrica Crew
We’re sorry to hear that you’ve been left without a working connection despite making payment and providing proof of payment. We also acknowledge your concerns around the continued red light, the missed callback and your refund request not receiving a response.Please send us your profile email address via private message so we can securely verify your details, review the payment and connection status, and ensure your outstanding concerns are addressed by the relevant team. 💗
Warm regards,
Webafrica Crew
P
Priyanka's updateReviewer Update
13 Sept 2026, 10:46I would like a refund and cancelation of my services its being to long now
P
Priyanka's update13 Sept 2026, 10:46
Reviewer Update
I would like a refund and cancelation of my services its being to long now
P
Priyanka's updateReviewer Update
13 Sept 2026, 10:47I've been repeatedly asking for assistance and not getting anywhere its frustrating i will move to another provider i want a refund and cancelation of my services thanks
P
Priyanka's update13 Sept 2026, 10:47
Reviewer Update
I've been repeatedly asking for assistance and not getting anywhere its frustrating i will move to another provider i want a refund and cancelation of my services thanks
Webafrica's replyOfficial
14 Sept 2026, 13:35Hi Priyanka,
We understand how frustrating and disappointing it must be to still be without a resolution after multiple attempts to get assistance. Please be assured that our Faults Team is actively following up with the network provider regarding the outstanding connectivity issue. We can also confirm that an additional escalation has been submitted to emphasise the urgency of the matter and ensure it remains prioritised with the relevant teams. The fault remains under active investigation, and further updates will be provided to you directly as soon as feedback is received. We understand how important it is to have a working service, and the team remains committed to seeing the matter through to resolution.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing it must be to still be without a resolution after multiple attempts to get assistance. Please be assured that our Faults Team is actively following up with the network provider regarding the outstanding connectivity issue. We can also confirm that an additional escalation has been submitted to emphasise the urgency of the matter and ensure it remains prioritised with the relevant teams. The fault remains under active investigation, and further updates will be provided to you directly as soon as feedback is received. We understand how important it is to have a working service, and the team remains committed to seeing the matter through to resolution.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 13:35
Official
Hi Priyanka,
We understand how frustrating and disappointing it must be to still be without a resolution after multiple attempts to get assistance. Please be assured that our Faults Team is actively following up with the network provider regarding the outstanding connectivity issue. We can also confirm that an additional escalation has been submitted to emphasise the urgency of the matter and ensure it remains prioritised with the relevant teams. The fault remains under active investigation, and further updates will be provided to you directly as soon as feedback is received. We understand how important it is to have a working service, and the team remains committed to seeing the matter through to resolution.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing it must be to still be without a resolution after multiple attempts to get assistance. Please be assured that our Faults Team is actively following up with the network provider regarding the outstanding connectivity issue. We can also confirm that an additional escalation has been submitted to emphasise the urgency of the matter and ensure it remains prioritised with the relevant teams. The fault remains under active investigation, and further updates will be provided to you directly as soon as feedback is received. We understand how important it is to have a working service, and the team remains committed to seeing the matter through to resolution.
Warm regards,
Webafrica Crew