Bad customer support and communication

Moved homes and I’ve been waiting for over a week for WebAfrica to activate my fibre. I’m not able to get through to any consultants through telephone since only sales are over the phone. If you try to WhatsApp or live chat then you just get transferred with no-one resolving your issue. It’s day 10 without internet and without any clear communication from WebAfrica. Yet they expect their R250 home move and monthly internet fee