BAD CUSTOMER SUPPORT

I was incorrectly billed. I was charged more than double of what I was supposed to pay. It took me 4 days to get through to WebAfrica's "customer support". Customer support is meant to be immediate in their line of business. Their whatsapp chat bot was rendered useless as it could not connect me to an agent for 4 days. I called in multiple times but their billing department does not operate over the phone, only over whatsapp. I was told on multiple occasions that someone from the billing department will get back to me but nobody did. When I did eventually get through to an agent they were helpful. However the experience getting there was terrible. This needs to be revised and improved.