Bad Customer services received from Webafrica

I have been trying to get assitance from Webafrica on two things: 1. Why my MTN LTE wifi has been down since yesterday 2. Why it shows that I used 100gb from 1 November 2021 to 2 November 2021 whiles I only used 2.24gb on 1 November 2021 and 4.31gb on 2 November 2021.

The one consultant named Mmabatho logged a request and escalated it to both Webafrica and MTN, while the other one named William didn't answer any of the two questions above, but instead sent screenshots of info which I have access to.

I tried phoning Webafrica's technical support line but one one picks it up.

I am so frustrated as this is impacting me working from home, and other member of my family making use of the wifi. It also forced me to use my cellphone as hotspot to perform some of my work.