NT
Neo T
1 reviews | Active since Jun 2026
01 Jun 2026, 19:17
Bad customer service!!!!!! Keep your routers and give me my money
Worst experience to receive as a client who recently ordered a router in April. Everything was fine until I received payment reference to pay for the 30 days voucher. payment was done however I'm sitting with no internet connection as they claim the payment made was for a new two order, what will I do with 3 routers in 1 house?? ....... Please refund me my money if you not going to active the wifi I took in April. I'm being taken from pillar to post.... So far I spoken to 5 agents and still nothing is done!!!!! Give me my money
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Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 09:33Hi Neo,
We understand how frustrating and confusing this situation has been, especially when you’ve made payment and are still left without a working connection. Being passed between agents without resolution only adds to that frustration, and this is not the experience we aim to deliver.
From reviewing your account, we can see that you’ve been in contact with an agent this morning who has already escalated the matter to ensure the order is corrected. The relevant team is actively working on aligning the orders and restoring your connectivity as soon as possible so that you can get back online without further delay.
We will continue driving this internally to ensure the necessary corrections are made and your service is activated correctly, so you can start using your connection as expected without any further disruptions.
We understand how frustrating and confusing this situation has been, especially when you’ve made payment and are still left without a working connection. Being passed between agents without resolution only adds to that frustration, and this is not the experience we aim to deliver.
From reviewing your account, we can see that you’ve been in contact with an agent this morning who has already escalated the matter to ensure the order is corrected. The relevant team is actively working on aligning the orders and restoring your connectivity as soon as possible so that you can get back online without further delay.
We will continue driving this internally to ensure the necessary corrections are made and your service is activated correctly, so you can start using your connection as expected without any further disruptions.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll make sure you receive the help you need.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 09:33
Official
Hi Neo,
We understand how frustrating and confusing this situation has been, especially when you’ve made payment and are still left without a working connection. Being passed between agents without resolution only adds to that frustration, and this is not the experience we aim to deliver.
From reviewing your account, we can see that you’ve been in contact with an agent this morning who has already escalated the matter to ensure the order is corrected. The relevant team is actively working on aligning the orders and restoring your connectivity as soon as possible so that you can get back online without further delay.
We will continue driving this internally to ensure the necessary corrections are made and your service is activated correctly, so you can start using your connection as expected without any further disruptions.
We understand how frustrating and confusing this situation has been, especially when you’ve made payment and are still left without a working connection. Being passed between agents without resolution only adds to that frustration, and this is not the experience we aim to deliver.
From reviewing your account, we can see that you’ve been in contact with an agent this morning who has already escalated the matter to ensure the order is corrected. The relevant team is actively working on aligning the orders and restoring your connectivity as soon as possible so that you can get back online without further delay.
We will continue driving this internally to ensure the necessary corrections are made and your service is activated correctly, so you can start using your connection as expected without any further disruptions.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll make sure you receive the help you need.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew