1 reviews | Active since Jan 2021
BAD CUSTOMER SERVICE FROM WEGAFRICA
I have never ever dislike a company like I do web Africa I have been complaining for 4 weeks now about my ping problem with warface I am getting 161ms that’s 2 bars but with cool idea if I run a route trace I get there 147ms that’s 3 bars in game I have some what’s to them just to be cut off or they don’t know how to help me then this one guy says this to me > William Moss: Reduce High Ping Connect via Ethernet cable. Ethernet cable connection is usually preferred for online gaming. ... Eliminate bandwidth hogs. ... Connect to the right server. ... Use a gaming VPN. ... Use PingEnhancer. ... Perform a clean boot. ... Make sure PC and router are not overheating. ... Keep all the drivers up-to-date.
Like I don’t know about gaming and internet I am tech now for more than 15 years now but he wants to teach me when I told them it’s the route all they must do is change me how can cool ideas offer 147 and they 161 for the same game.
I waited on for 3 hours for them to answer the what’s app just to get cut off because they don’t know how to help me then I try again then I get this text from them> Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable.
A call back request has been sent to our agents and they will contact you (on what’s app) as soon as they are available. Please note our’s app times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends.
In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. And it’s well within working hours please stay from them I am moving to Afrihost rather they have very very bad customer service
[14:09, 1/14/2021] WebAfrica Africa: Howdy ????
[14:09, 1/14/2021] WebAfrica Africa: William Moss: Hi there, my name is William Moss, how can I assist you today?
[14:10, 1/14/2021] WebAfrica Africa: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment...
[14:10, 1/14/2021] Jermaine: hi
[14:10, 1/14/2021] WebAfrica Africa: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.
[14:11, 1/14/2021] Jermaine: ok this is messed up and bad service this i spoke to and he cut me off and i got him again and he cut off
[14:11, 1/14/2021] WebAfrica Africa: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.
Siseko: Hi there, my name is Siseko, how can I assist you today?
Then he puts to this guy
[14:09, 1/14/2021] WebAfrica Africa: William Moss: Hi there, my name is William Moss, how can I assist you today?
Then I get cut off that *** service if I must say so myself
[14:09, 1/14/2021] WebAfrica Africa: Howdy ????
[14:09, 1/14/2021] WebAfrica Africa: William Moss: Hi there, my name is William Moss, how can I assist you today?
[14:10, 1/14/2021] WebAfrica Africa: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment...
[14:10, 1/14/2021] Jermaine: hi
[14:10, 1/14/2021] WebAfrica Africa: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.
[14:11, 1/14/2021] Jermaine: ok this is messed up and bad service this i spoke to and he cut me off and i got him again and he cut off
[14:11, 1/14/2021] WebAfrica Africa: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT.
Siseko: Hi there, my name is Siseko, how can I assist you today?
Then he puts to this guy
[14:09, 1/14/2021] WebAfrica Africa: William Moss: Hi there, my name is William Moss, how can I assist you today?
Then I get cut off that *** service if I must say so myself