Bad Customer Service from Webafrica.

I made an order for a 100/100 fibre on 18 June 2025 and it was activated on 28 June 2025. Upon activation I noticed that instead of getting 100/100 like I ordered, I only received 50/25 speed.

Prior to the matter being resolved on 8 August 2025, I escalated it to Webafrican for an entire month and now I'm expected to pay an amount for 100/100 but I was not getting that. I've been requesting to speak to their billing department to have my account credited and it's been 3 weeks without any feedback.

I strongly advise Webafrica to put their customers interest first and to move away from this WhatsApp live chat because it's simply not working.