Bad customer service from Webafrica

I have been a client for a couple of years, and the internet service is decent. I have however lately seen that the pricing is not competitive anymore. My main gripebis that there is NO communication from webafrica, and no way to get hold of then at all. I have tried phoning on many occasions. Last week the waiting time was more than an hour. Then i tried the whatsapp support, this took 12 hours to get an agent on the line. So i havebpretty much given up, and have now looked at other service providers. The reason i am trying, without any luck, to get trough, is that my household works from home, and we moved to a new home, which has a vumatell fibre box allready jnstalled, and i just need my line activated... but no, it seems to be an impossibility. I will now seriously reconsider moving my home, business and internet and web support to another service provider, one that i can actually contact when i have an issue, and does not take 10 DAYS to get hold of. I fully understand there is covid, but that is no reason to cheap out and have minimum staff on support duty, unless their staff alsobhas internet issues and just cant get through to have it fixed.

In any case, if you are looking for an unternet service provider that you need tk rely on for home or busjness, rather look elsewhere.

Not so warm regards,

Johan