Bad customer service from these agents on WhatsApp. I have never seen such in my life.

I was treated very bad by one of your agents who I needed assistance from whatsapp. That ntombikauise matlafu needs proper training and she must be out from customer service because clearly she doesn't know how to treat nor speak to client .I need you guys to investigate these chats ***

I still don't believe this woman didn't want to give me her manager name and didn't want to give me the complains department details.

I needed assistance asking why am I getting a befit oder that bounced today coz I never authorized any debit order.

I payed R399 on the 24th April 2023 and I was reconnected on the 28th April 2023.bare in mind this is uncapped that's supposed to connect me for month. 2days after re-connection I receive unsuccessful payment. So the R399 only connected me for only 2 days now I must pay another R399 tomorrow. How is that possible? I tried to explain to this agent but she is arrogant and unprofessional she kept on insisting I payed the R399 for last month...so it is a problem if someone decides to pay earlier or when he has money...if that's the case I need my refund....I will get another Fibre that does things better than this.

I will make sure this doesn't end here...I will do this for the next person that gets treated this way.i know my right as a customer and I will make sure you guys hire and train your staff .... I work hard for my money.i stayed long time without paying Fibre because of my finances, then when I finally do...I get treated this way....

I also need details of that agents manager.

I need this sorted out...so I know I must cancel my whole subscription..I will start all over if I have too...because I cannot stand people who do not reason and acknowledge that my money matters. regards Elizabeth mtyando