Bad Customer Service

I have Fibre with Web Africa through Vuma Reach.

I cancelled my account today as I am without internet since the 26 December 2022 and no one can give me a straight answer on when this will be fixed but I was debit on foe 1 January 2023 for the Fibre line.

Now I am told I have to pay the end of January and February 2023 as well before my kine can be deactivated how is this far as the Service I am paying for is not being received (so I'm paying a monthly for and getting absolutely nothing in return) all the agents tell me over the web chat is there nothing they can do about that now and when I ask when I will have internet they say a ticket has been logged and escalated