Bad customer service

I have been with web africa since Jaunuary 2021 since then I have to contact them multiple times about my connection being low. Contacting them is a nightmare I get passed around from agent to agent and some leave me with no answer for times up to an hour. Two occasions I was charged more then I was told I would and then I get told the agent informed me incorrectly. That is not my problem, taking money from is not okay. I have expenses and I need to feed myself and of course nobody cares because it is not their money. I do not recommend them to anyone all they do is give you bad service and take your money.