TL
Tshego L
1 reviews | Active since Mar 2026
30 Mar 2026, 22:08
Bad customer service
Webafrica isn’t compliant when coming To assisting there customers, I’m new and joined them after hearing about them from a colleague but clearly they are not who they say they are together with MetroFibre ….. their customer service is very poor as they will take you from pillar to post and not communicate with you on the enquiry you have made
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Replies (1)
Webafrica's replyOfficial
31 Mar 2026, 08:27 Hi Tshego. Thank you for your feedback. We understand that your MetroFibre order has already been cancelled. We appreciate you taking the time to share your experience, as it helps us review our activation processes and improve our service for future customers. Your feedback has been reported to our order activation customer journey teams to ensure any gaps in communication and support are addressed. Should you have any further queries or require assistance, we’re here for you via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Mar 2026, 08:27
Official
Hi Tshego. Thank you for your feedback. We understand that your MetroFibre order has already been cancelled. We appreciate you taking the time to share your experience, as it helps us review our activation processes and improve our service for future customers. Your feedback has been reported to our order activation customer journey teams to ensure any gaps in communication and support are addressed. Should you have any further queries or require assistance, we’re here for you via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew