Bad customer service

I logged a call with them last week Wednesday about my internet that was off. All my premiums is up to date. The same someone called me to look at what is going on. After that he did confirm with me that he will get someone who can come and will repair my line for me. I am working from home and needed the internet. My fiber is still not fixed i am sending what's up through to them and all that i do receive is they will come today or tomorrow. The best things is they cant come out to repair my line but they can take my money on the 31st the premium was taken not even on the 1 like confirm with them.