MM
Mbulelo M
1 reviews | Active since Mar 2026
04 Mar 2026, 16:53
Bad Customer Service
I ordered Wi-Fi for my house, they activated the WiFi in another apartment because they are in the same yard, been trying to fix the issue since the 2nd and if I had not checked I would have paid for nothing, I am the one trying to fix everything. Customer support takes hours to respond and even when they respond you're not aware, called waited for sometime till my airtime was depleted. Now I am waiting for them to fix my order so that I can use my Wiifi
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
04 Mar 2026, 17:09Hello Mbulelo. We completely understand how frustrating this must be, especially after going through so much effort to get your Wi-Fi activated correctly. Having the service connected to the wrong apartment and then experiencing long response times would understandably be upsetting. To resolve this quickly, we’ve arranged for our Sales team to call you directly. They will assist with placing a new order for the correct apartment and ensure the service is activated properly so you can start using your Wi-Fi without further delays. Thank you for your patience while we get this sorted. Our goal is to make sure you’re fully connected and that the process from here is smooth and hassle-free. R^
Webafrica's reply04 Mar 2026, 17:09
Official
Hello Mbulelo. We completely understand how frustrating this must be, especially after going through so much effort to get your Wi-Fi activated correctly. Having the service connected to the wrong apartment and then experiencing long response times would understandably be upsetting. To resolve this quickly, we’ve arranged for our Sales team to call you directly. They will assist with placing a new order for the correct apartment and ensure the service is activated properly so you can start using your Wi-Fi without further delays. Thank you for your patience while we get this sorted. Our goal is to make sure you’re fully connected and that the process from here is smooth and hassle-free. R^
Webafrica's replyOfficial
05 Mar 2026, 12:18Hello Mbulelo. Our teams confirmed calling you earlier today and have taken the required action to help. Thank you for taking our call.
Webafrica's reply05 Mar 2026, 12:18
Official
Hello Mbulelo. Our teams confirmed calling you earlier today and have taken the required action to help. Thank you for taking our call.